Terms of Service

By accessing our website, submitting a form, starting a trial, or using our services as offered, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree, do not use our site or services.

Assistencia Labs offers KineticFlow, an AI-native platform for physiotherapy and rehabilitation practices, including KineticFlow Care for clinicians and KineticFlow Client for patients. Features may include AI-assisted documentation and treatment planning, voice capture, video-based exercise engagement, scheduling, billing, and analytics—specific capabilities and availability vary by plan and configuration. Other AI-enabled products or capabilities may be offered from time to time as described on our website or in separate terms.

We may modify, suspend, or discontinue parts of any service with reasonable notice where practicable. We are not a medical provider; our products are software tools. Clinical decisions remain the responsibility of licensed professionals and their organizations.

You must provide accurate registration information and safeguard credentials. You are responsible for activity under your account. Notify us promptly of unauthorized use.

We may suspend or terminate access for breach of these Terms, risk to security, or non-payment where applicable.

As between you and Assistencia, you retain rights to data you or your end users submit to KineticFlow. You grant us a limited license to host, process, and display that data solely to provide and improve the services, as further described in our customer agreement or data processing terms (including a GDPR-compliant data processing agreement where we act as your processor).

You represent that you have established a valid legal basis and obtained any necessary consents and authority to collect and process patient or staff data in the platform, and that your use complies with applicable laws, including the GDPR and any member-state health data and professional confidentiality rules that apply to you.

You agree not to misuse the services: no unlawful, infringing, or harmful activity; no attempt to breach security or probe vulnerabilities without authorization; no scraping or automated access that overloads our systems; no transmission of malware; no impersonation; no use that violates third-party rights.

We may investigate violations and cooperate with competent authorities as appropriate.

Paid plans, billing cycles, and pricing are described on our website or in your order. Fees are stated in EUR unless otherwise agreed. VAT and other applicable taxes may be added in accordance with the rules of your country.

Trials and promotional offers are subject to the terms stated at signup. Unless you cancel before the trial ends, your subscription may convert to a paid plan as disclosed. Where you are a consumer, your statutory right of withdrawal under EU law applies as described in our Cancellation & Refund Policy.

Payments may be processed by third-party processors (e.g. Stripe or Mollie). Their terms and privacy practices also apply.

Assistencia Labs and its licensors own all rights in KineticFlow, the website, branding, documentation, and related intellectual property. Except for the limited rights to use the services under these Terms or your subscription, no rights are granted.

Feedback you provide may be used by us without restriction or compensation.

THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE EU OR MEMBER-STATE LAW, INCLUDING MANDATORY CONSUMER GUARANTEES.

We do not warrant uninterrupted or error-free operation or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASSISTENCIA LABS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD OR (B) EUR FIFTY. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You will defend and indemnify Assistencia Labs and its affiliates against third-party claims, damages, and costs (including reasonable legal fees) arising from your use of the services, your data, or your breach of these Terms, except to the extent caused by our negligence or willful misconduct or to the extent such indemnity is restricted by applicable law.

You may stop using the services in line with your subscription terms. We may suspend or terminate access for breach, non-payment, or extended inactivity as permitted by law and your agreement.

Provisions that by nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

These Terms are governed by the laws of the EU member state in which Assistencia Labs is established, without regard to conflict-of-law principles. Where you are a consumer, you also benefit from the mandatory protections of the law of your country of residence, which these Terms do not override.

The courts of the member state in which Assistencia Labs is established will have jurisdiction over disputes arising from these Terms or the marketing website, except that consumers may also bring or be subject to proceedings in the courts of their country of residence where EU law so provides. EU consumers may also use the European Commission’s Online Dispute Resolution platform where available.

We may update these Terms by posting a revised version on this site. Material changes may be communicated by email or in-product notice where we have your contact details. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: hello@assistencialabs.com.